We manufacture to the highest standards and we carefully inspect every item before delivery. Complaints
are therefore extremely rare, but if you're not entirely happy, we're sure you'll find our concern matches
yours. Should there be a fault in one of our suites or chairs, we will gladly correct any defect in situ or
return the item(s) to our factory in order to put right the defect. If it is not possible to put right the defect,
we will refund your money.
PLEASE NOTE: As our products are made to order, fabrics and leathers are sourced from external suppliers,
we cannot refund orders returned due to:
- Limited door access
- Lack of space
- Incorrect size or
- A change of mind regarding fabric (not manufacturer defect) in part.
- A change of mind regarding the item bought
On all the products you order, please make sure that their dimensions are as required! Many people find
it useful to use packing tape or similar to measure out the size on the floor. Please bear in mind that all
dimensions are outside dimensions - i.e. the farthest extremities. If a problem does arise you have 7 days
to decide whether or not the item(s) are suitable. Please note that we reserve the right to correct any
defect in situ or return the item(s) to our factory in order to put right the defect. ONLY if these are not
possible will we refund your money. Products on our sale page: are ex-showroom items and are sold
on “BUY AS SUPPLIED” basis. There is a 10% Cancellation Fee on all processed orders that is subsequently
cancelled before delivery.
Fabrics and leather (for all our products) are bought-in on our customer’s behalf and are the responsibility
of the material supplier and the customer. Assuming you are happy with your choice, and assuming fair
wear and tear, every item is then guaranteed for between one and three years (depending on the product
range) against any defect of manufacture. Within this guarantee period, we are able to treat your furniture
as if you had purchased it locally. Where repairs is needed, we require two repair estimates from your local
repair centres and, once submitted, we are then able to assess the quotation and notify you accordingly.
/!\ The footstools are in faux-leather.
Please ask for, or address, correspondence to: The Distribution Manager. Leather Fabric Sofas. Suite 4
Listed Building. 350 The Highway, London. E1W 3HU
Letters of appreciation and any suggestions are gratefully received (and accepted!).
Bespoke Items Cancellation policy: All our bespoke furniture is made specially to your specific
requirements and dimensions for you. Please make sure the sizes and coverings are as in the confirmation
letter we will send you. This is because our Bespoke Item orders cannot be cancelled by you, either
before or after delivery.
Ex-showroom items AND "Buy as supplied" products: Orders for these items may be cancelled prior to
delivery and your payment will be refunded, subject to an administration charge.
Please note that some areas of complaint are outside our direct control, such as delivery and availability of
fabrics and leathers from suppliers. We will however, endeavour to keep customers informed and updated
We do not store credit card details, nor do we share our customers’ information with any 3rd parties.
Our customer services department is open 10.00 am until 5.30pm Monday to Friday on telephone number
+44 (0) 20 7790 5014. Alternatively, please e-mail: firstname.lastname@example.org
You may also write to us at:
Leather Fabric Sofas
Suite 4 Listed Building
Free Trade Wharf
350 The Highway
Tel: +44 (20) 7790 5014
Fax: +44 (20) 7790 8014